Tech Tip: Accessing Falcon through VPN

Falcon Facilities Monitoring Systems are designed to allow your team to monitor your facilities from anywhere through the product’s Web interface.

However, VPN users do sometimes encounter a hitch. They may log in to the VPN, enter the Falcon’s IP address and see the authentication prompt — but never see a Web page.

To correct this problem, simply set your system’s TCP seg size to 536 for VPN Access. The steps for this setting depend on the Falcon system you are using.

Falcon F110

1. From the main screen, select the Settings tab.
2. At the bottom of the Settings screen, you will see the MTU size field. Enter 536 in that field and click Accept Changes.
3. Click Save Settings. The F110 will reboot with the new setting.

Falcon F-Series

1. From the main screen, select Configuration, then System. Click the IP Configuration link.
2. At the bottom of the IP Configuration link, select Max TCP seg size from 1436 to 536.
3. Click Submit Changes. The Falcon will reboot with the new setting.

Falcon FMS

1. From the main screen, select Configuration, then System. Click the IP Configuration link.
2. At the bottom of the IP Configuration link, select Max TCP seg size from 1436 to 536.
3. Click Submit Changes. The Falcon will reboot with the new setting.

The new setting will ensure your VPN users can access the Falcon.